General Terms of Service
Effective as of November 25, 2022
- INTRODUCTION
- General Terms. Thank you for choosing us. Before starting, please read these
General
Terms of Service (“General Terms”) carefully. Among other things, the General
Terms cover the scope of your use of and access to the MogoTech applications and other
services, and any Software (as described below) provided by MogoTech (collectively, the
“Service”
or “Services”). These General Terms also govern the use of and access
to
MogoTech's websites (“Websites”).
- Subscription. All our paid Services are provided on a Subscription basis. This
means
that the provision of the Services will auto-renew at the end of the current Subscription period,
unless
you cancel it before the auto-renewal.
- Terms. These General Terms and the Subscription Terms, along with any applicable
Service Specific Terms (see Section 2 of the General Terms below) (collectively, the “Terms”).
- MogoTech. For the purpose of the Terms, “MogoTech”,
“we”, “us”, or “our”
means MogoTech Inc. and its affiliates.
- Privacy. For information about how we collect and process your personal data,
please
read our Privacy Policy.
- YOUR AGREEMENT WITH MOGOTECH
- Binding Legal Agreement. Please note that the Terms constitute a binding legal
agreement between you or those you legally represent (“you”) and
MogoTech.
You agree and accept to be bound by these Terms by either: (i) creating a user account and/or other
accounts to use Services (“Account”); (ii) downloading Software or
accessing/using its Services and Websites; or (iii) otherwise electronically agreeing to be bound by
these Terms. If you are using the Services on behalf of an organization, you are agreeing to these
Terms
for that organization and acknowledging that you have the authority to act on behalf of that
organization and commit to these Terms on behalf of that organization.OUR SERVICES ARE OFFERED TO
YOU
CONDITIONAL ON YOUR ACCEPTANCE OF THESE TERMS. PLEASE READ CAREFULLY ALL OF THEM. IF YOU DO NOT
AGREE TO
BE BOUND BY THESE TERMS OR ANY PROVISIONS HEREOF, PLEASE DO NOT ACCESS AND USE OUR SERVICES AND/OR
WEBSITES.
By using the Services, you also agree to the Service Specific Terms applicable to the respective Service(s). If
there
is any conflict or inconsistency between clauses in the Terms and Service Specific Terms, the Service Specific
Terms
govern and apply in relation to that specific Service(s).
- Services. Our Services are usually provided as paid Services. We also may offer a
version
of certain Services which is provided free of charge. The Terms apply to both types of Services.
- Accessing the Services and/or Websites. You affirm that you are eighteen (18) or more
years
of age or have the authority to act on behalf of a valid legal entity, and you are fully able and have
all
rights and power to enter into the terms, conditions, obligations, affirmations, representations, and
warranties set forth in these Terms, and to abide by and comply with them.
- Updates to the Terms. We develop our Services and Websites introducing new features or
modifying current ones constantly. In addition, we may need to update the Terms by amending them from
time
to time (i) to comply with the law; (ii) to comply with orders/recommendations of regulatory
authorities;
(iii) to add additional functionality, services, features, technologies and/or benefits, or to remove
the
old ones; (iv) to correct errors and bugs; (v) to clarify the Terms; (vi) to prevent abuse or harm; (v)
for
any other valid reason (e.g., for security reasons). You understand and agree that it is your obligation
to
review the Terms from time to time in order to stay informed on current rules and obligations.
Notification
on any material changes to the Terms that affect your rights or obligations will be provided in advance
of
such changes by reasonable means (e.g., via email). Unless it is stated by us otherwise, each update of
the
Terms comes into force as of the moment when amended Terms are published. Your continued use of the
Services
will be deemed acceptance thereof. You can also end your relationship with us at any time after the
effective date of the updated Terms by closing your Account and/or not accessing our Services and
Websites.THE TERMS MAY CHANGE, SO IT IS IMPORTANT TO REVIEW THE TERMS PERIODICALLY.
- SUBSCRIPTION AND AUTO-RENEWALS
- Subscription. All our paid Services are provided on a Subscription basis. You
choose
the period of Services and the payment method yourself when you purchase the Services.
- Auto-Renewal. After the end of your Service period, your Subscription will
automatically renew for the successive defined Service periods at the renewal dates, unless you
decide
to cancel the Subscription renewal before the day of the charge. If you do not cancel the
Subscription
in such due course, your chosen payment method will be charged the then-current renewal price for
the
upcoming defined Service period.
- YOUR USER ACCOUNT
- Creating an Account. To access and use any of our Services, you must set up an
Account
by providing certain information (e.g., your email address, password, billing information, country).
All
information you provide must be complete, accurate, true to the fact and kept up to date. All
MogoTech
Accounts are non-transferable.
- Confidentiality of and Access to the Account. You agree to accept responsibility
and
are solely responsible for any and all usage and activities that occur under your Account or
password,
including, but not limited to, use of the Account by any other person, whether or not authorized by
you.
You are responsible for maintaining the confidentiality of your Account and its password, and for
restricting access to your Account by any other party. To protect your Account, keep your password
confidential. Do not reuse your Account password with other services. You agree to immediately
notify us
of any unauthorized use of your Account or password.
- PRICES AND PAYMENTS
- Total Price. Prices of our Services initially displayed to you may be provided
exclusive of taxes. Due to the worldwide nature of our Services and mobility of consumers, we might
not
be able to identify the particular taxes applicable to you in advance. Therefore, we can calculate
the
additional mandatory taxes (e.g., sales tax, value-added tax or another mandatory tax under laws
applicable to you) only after you choose your tax residence country. In any case, we will display
the
sum of additional taxes applicable to your purchase along with the total price of your payment
before
charging you.
- Payments. You agree to pay us for any paid Services you purchase from us, as well
as
all other charges incurred under your Account, including applicable taxes and fees associated with
your
purchase of the Services. We may suspend or cancel the Services if we do not receive a full payment
from
you on time. Suspension or cancellation of the Services for non-payment could result in a loss of
access
to and use of your Account and its content.
- Recurring Payments. When you purchase the Services on a Subscription basis (e.g.,
monthly, annually, or otherwise), you agree that (i) Services will auto-renew until you cancel it,
(ii)
you are authorizing recurring payments, and (ii) payments will be made to MogoTech by the method and
at
the recurring intervals you have agreed to. For more information about the Subscription and its
cancellation please read our Subscription
terms.
- Payment Methods. To purchase Services directly through us on our Websites, you must
provide us with a current and valid method of payment, such as a credit or debit card or any other
payment method available on the Websites.
- Billing. By providing MogoTech with a payment method, you (i) represent that you
are
authorized to use the payment method you provided and that any payment information you provide is
true
and accurate; (ii) authorize MogoTech to charge the payment method you provided; and (iii) authorize
MogoTech to charge you for any paid Services you chose when making a purchase. You can view your
billing
history and manually generate the receipts and invoices for our Services at any time in your Account
(log in to your Account, click the “Billing” button, and under Section “Billing
history” generate the receipt/invoice by clicking “Get invoice”). If you have any
questions related to payments, please contact us.
- Payment Processing. MogoTech also reserves the right to (i) obtain and continue
using
updated credit card account information electronically, when applicable, from the card brands, (ii)
retry failed payments to complete transactions, including but not limited to, retrying failed cards
with
extended expiration dates and, (iii) change or amend authorized payment companies to assist with
payment
processing.
- Fraud Protection. MogoTech reserves the right to verify credit/debit card payments
prior to completing your purchase.
- Change of Prices. We may at our reasonable discretion change the price of our paid
Services, including Subscription renewal prices, from time to time to reflect the changes of the
total
costs associated with our Services. Examples of costs elements that affect the price of our Services
include licensing costs, costs for the technical provision and distribution and other costs of sales
(e.g., billing, marketing), general administration, and other overhead costs (e.g., rent, interest
and
other financing costs, costs of personnel, service providers and services, IT systems, energy), as
well
as state-imposed fees, contributions, taxes and duties. Any changes to the pricing will not affect
your
current Subscription period and will become effective only upon the Subscription renewal. We will
always
send you a notification prior to charging with an upcoming payment amount. Subject to applicable
law,
(i) if you disagree with any proposed change of renewal price, your sole remedy is to cancel your
Subscription before the next charge is made, and (ii) your continued use of the Services without
canceling the Subscription constitutes your agreement to pay the new renewal price for the Services.
- Changes of Payment Details. If any of your payment details change (like card number
or
its expiry date), please let us know as soon as possible so we can continue to provide the Services
when
it comes time for the Subscription renewal. If you update payment details in your Account, the
updated
information will be regarded as your preferred method for any future payments. Sometimes we may
receive
updated credit or debit card information from your card issuer or the card network, which MogoTech
will
use to update your payment details automatically.
- Free Trials. In some cases, we or others on our behalf may offer a free trial for
our
paid Services prior to charging your payment method (“Free Trial”). The duration of the
Free
Trial, its use and other details will be specified during a sign-up and/or in the promotional
materials.
We determine your Free Trial eligibility at our sole discretion, and to the extent permitted under
applicable law we may limit or withdraw the Free Trial option at any time without notice. If you
provide
your payment details when signing up for the Subscription with a Free trial, we will automatically
charge you for the Subscription of our paid Services, and it will auto-renew until canceled. If you
do
not want to continue with a paid Subscription after the Free Trial, you must cancel it before the
end of
the Free Trial. If you received the Free Trial from a third party, you may cancel the paid
Subscription
through that third party. We reserve the right to limit you to one free trial or promotion of a paid
Service and to prohibit the combining of free trials or other promotional offers.
- CANCELLATION AND REFUND POLICY
- Subscription Cancellation. You have a right to cancel your Subscription (i.e., turn
off
auto-renewals for the upcoming Service period) at any time (please note that canceled Subscriptions
will
not be refunded for the unused part of the ongoing Service period). Your possibilities to cancel the
Subscription and/or get a refund may differ depending on whether you purchased Services from (or are
billed through) MogoTech or a third party (e.g., app store, service provider, retailer).
- Refund. We seek your full satisfaction with our Services. However, if you are not
satisfied with our Services, you may cancel the Subscription and request a refund within thirty (30)
days following your purchase of our Services (“Money Back Guarantee”). Please note that
we
do not grant Money Back Guarantee for the auto-renewed Subscription if you cancel the Subscription
after
the day of charge for such auto-renewal, unless applicable law provides otherwise. In any case, we
would
be glad to troubleshoot an issue you experienced before you decide to request a Money Back
Guarantee.
- Payment of Refund. Your request will be processed without any unreasonable delay
and
the refund will be paid using the same payment method as the one used for the purchase, except as
otherwise mutually agreed, unless applicable law prohibits us or payment service providers we rely
on
from processing the refund. For payments made in cryptocurrency, the refund will be made in the same
cryptocurrency or in another cryptocurrency if the one used for the purchase becomes unavailable or
impracticable to use. The amount to be refunded in cryptocurrency will be calculated based on the
equivalent of the price paid in USD at the time of purchase. Payments made using prepaid cards or
gift
cards will not be refunded if such refund is not supported by the provider of the card. Once the
refund
is issued to you, you will lose access to the Services for which you were refunded.
- Eligibility for Refund. You can only get a refund for each of our Services under
the
Money Back Guarantee twice. If you buy a particular Service again after the second refund for such
Service, you will not be granted a Money Back Guarantee for any of its further cancellation. In case
you
cancel your Subscription at any time after the expiration of the respective Money Back Guarantee
period,
you shall be charged for the whole Subscription's duration (e.g., if you purchase an annual
Subscription and you decide to cancel your Subscription after two (2) months, you will be charged
the
whole price, but once Subscription has ended, it will not be renewed).
- Subscriptions Purchased via Apple App Store. Subscriptions purchased via the Apple
App
Store are subject to Apple App Store refund policies. This means we cannot grant a refund if you
made a
purchase through the Apple App Store - please read Apple's in-app purchase refund policy and/or
contact store support. If you purchased an automatically renewing Subscription through the Apple App
Store and would like to cancel it, you will need to do so in your Apple App Store account directly.
Instructions can be found here: https://support.apple.com/en-gb/HT202039#third_party.
- Subscriptions Purchased via other Providers. The refunds for purchases made from
third
party marketplaces, retailers, and resellers (Amazon, BestBuy, StackSocial, etc.) are handled
according
to the terms of service of the providers from which the Services were purchased. Cancellation of
such
Subscriptions may also be subject to the terms of certain providers.
- Canceling the Auto-Renewal of the Subscription Purchased on our Websites. If you
have
purchased an automatically renewing Subscription on our Websites and would like to stop it from
automatically renewing, you can do so at any time from your MogoTech Account. Canceled Subscriptions
will not be refunded for the unused part of the ongoing Service period.
- LICENSE TERMS
- Software. To access and use our Services, you may be required to download and
install
our Software on a device. Below see the terms and conditions applicable to the use of such Software.
Pursuant to these Terms, “Software” means any mobile and desktop software applications
and
any other software (including any releases, updates, enhancements, or revisions) and any
documentation
that accompanies or is made available in connection with such software provided by us to you for
your
use of the Services.
- License Grant. Subject to the terms and conditions of these Terms and provided that
you
comply with the Terms we grant you a limited, revocable, non-exclusive, personal, non-transferable,
non-sublicensable, non-assignable, fixed-term license (the “License”) to download,
install
and use a copy of the Software on a compatible device that you own or control. No other right or
license, express or implied, of any kind is granted to you hereunder with respect to the Services
and/or
Software.
- Apple Requirements. For the sake of clarity, in respect to the Software that is
downloaded from Apple, Inc. (“Apple”) App Store, the License is limited to the use of
such
Software on any Apple-branded devices that you own or control and as permitted by the Usage Rules
set
forth in the Apple Media Services Terms and Conditions, except that such Software may be accessed
and
used by other accounts associated with you via family sharing or volume purchasing features.
- We Retain all Rights. The Software, used pursuant to these Terms is licensed, not
sold,
and you receive no title to or ownership of any copy, or of the Software itself, or even more so of
the
Services and Websites. You receive no rights to the Software other than those specifically granted
in
Section 7.2. We and/or our licensors retain all right, title and interest in and to the Services,
Software, Websites, and any portion thereof. All rights are reserved unless otherwise explicitly
expressed. MogoTech, MogoTech Security, MogoTechVPN, MogoTechPass, and MogoTechLocker are protected
trademarks, owned by MogoTech companies and you are forbidden from registration, adoption, or any
other
use of trademarks, trade names, symbols, or signs that are either identical or confusingly similar
to
any trademarks owned by MogoTech.
- The version of the Services and Software available at your renewal date may be different from the
version available when you first purchased your License from us. We provide application updates for
all
OS versions for at least two (2) years after the initial OS version release.
- Feedback. You hereby grant MogoTech and/or its affiliated companies a perpetual,
irrevocable, worldwide license to use Feedback (as defined below) you communicate to us without
reimbursement or compensation, without any obligation to report on such use, and without any other
restriction. You waive (or agree not to enforce) any and all rights that may now or in future exist
(including moral and equivalent rights) in Feedback. (“Feedback” refers to any
recommendation, idea, proposal, suggestion, feedback, review, or other input related to our
Services,
Software, Websites)
- PROHIBITED AND RESTRICTED USE
- Your access to and use of the Services and Websites is subject to the Terms and all applicable laws
and
regulations. We reserve the right, at any time, in our sole discretion, with or without notice, to
suspend and/or terminate the Accounts and/or Services to any users who violate any applicable laws
or
these Terms, whether repeated violation or a single instance. Please read more information in
Section 12
of the General Terms (“Suspension and Termination”).
- You agree that you shall not yourself and/or enable others to:
•use, assist, encourage, or enable others to use the Services/Websites for any unlawful, illicit, illegal,
criminal, or fraudulent activities, including but not limited to port scanning, sending spam, sending opt-in
email,
scanning for open relays or open proxies, sending unsolicited email or any version or type of email sent in vast
quantities even if the email is routed through third-party servers, any pop-up launching, use of stolen credit
cards, credit card fraud, financial fraud, cryptocurrency fraud, cloaking, extortion, blackmail, kidnapping,
rape,
murder, sale of stolen credit cards, sale of stolen goods, offer or sale of prohibited and dual-use goods, offer
or
sale of controlled substances, identity theft, hacking, pharming, phishing, scraping in any form or scale,
digital
piracy, conduct distributed denial-of-service (DDoS) attacks, and other similar activities;
•use the Services/Websites for any military purpose, including cyber warfare, weapons development, design,
manufacture, or production of missiles, nuclear, chemical or biological weapons;
•assault, interfere, gain unauthorized access, deny service in any way or form to any other network,
computer,
or node through our Services/Websites;
•exploit children in any way, including audio, video, photography, digital content, etc.;
•violate, infringe, or misappropriate MogoTech, our licensors and/or any other third parties'
copyright,
other intellectual property rights, privacy, or other legal rights;
•communicate, transmit, store, make available, share anything that is illegal, abusive, harassing, or
otherwise
objectionable;
•transmit any viruses or other computer codes, files, programs, instructions, or technological means that
disrupt, damage, or interfere with the use of computers or related systems;
•attempt to circumvent any technological measure and/or arrangement implemented by MogoTech and/or its
licensors, or by the owner of the resource or the source of the material that the technological measure
protects;
•interfere with or disrupt the integrity or performance of the Service/Websites;
•take any action that imposes or may impose an unreasonable or disproportionately large load on our
infrastructure;
•sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available
to
any third party the Services, Subscription, and/or Account in any way;
•use any robot, spider, scraper, or other automated means to access our Websites or Services for any purpose
without our prior written permission;
•build a product using similar ideas, features, functions, or graphics of the Service/Websites or copy any
ideas, features, functions, or graphics of the Services/Websites;
•claim that you are the representative or agent of any of the Services, including any of its
functionality;
•threaten, stalk, harm, or harass others, or promote bigotry or discrimination;
•attempt to gain unauthorized access to the Services, Accounts, computer systems, or networks connected to
the
Services through hacking, password mining, brute force, or any other means;
•violate general ethical or moral norms, good customs, and fair conduct norms;
•use the Services/Websites for anything other than lawful purposes;
•consistently demonstrate unrespectful, threatening, offensive, and/or malicious behavior when communicating
with MogoTech customer support and/or other employees;
•access and use the Services if you have been or are prohibited to access the Services, or if your Account
has
been suspended or terminated due to any reason;
•share non-public features or content of the Software and/or Services with any third party;
•to the extent permitted under applicable law, otherwise violate or attempt to evade, or circumvent these
Terms.
- You also shall not take any action to jeopardize, limit or interfere in any manner with our ownership
and
rights with respect to the Services. Except and to the extent that this is expressly permitted by
applicable
law and these Terms, you receive no right to and shall not yourself or enable others to: (i) reproduce,
modify, create derivative works from, distribute, make available over network, publicly display, or
publicly
perform the Services, Software, or Websites; (ii) reverse engineer, decompile, disassemble, decrypt the
Software, Services, Websites, or make any attempt to derive the code, trade secrets or other
confidential
information from the Services, Software, Websites; (iii) translate, adapt, arrange, or make any other
alteration of the Services, Software, Websites, and reproduce the results thereof; (iv) transfer,
distribute, lease, sublicense, or rent the Services, Software, Websites, and/or your rights granted
under
the License to any third party; (v) use the Services, Software, Websites in any manner that is not
expressly
permitted pursuant to the Terms; (vi) remove or modify markings or any notice of proprietary rights of
the
Services, Software, Websites.
- We use automated tools to identify web scraping and minimize abuse of our Services. These tools are
looking
for irregular patterns when new sessions are initiated and if such patterns are noticed, it might
automatically suspend your Account or otherwise limit your access to the Services until further
investigation is complete.
- It is your responsibility to comprehend the relevant laws related to any jurisdiction or venue that
concerns
you, your actions and your use of the Services. You access and use the Services in your country on your
own
initiative, and you solely are responsible for complying with your local laws and regulations and the
laws
and regulations of any country with which or through which you communicate, transmit, or receive data,
if
and to the extent such laws are applicable.
- We encourage you to let us know about the violation of these Terms by any of MogoTech users or other
third
parties by contacting us (Section 18 of these General Terms (“Contact Us”). In case of such
violations, we may take appropriate action at our sole discretion.
- DISCLAIMER OF WARRANTIES
- Reasonable efforts are taken to improve the accuracy and integrity of the Services, but complex
software
is never wholly free from defects, errors, and bugs. We give no warranty or representation that the
Services will be wholly free from defects, errors, and bugs, such as downtime, loss of data, corrupt
data, service delay, mistakes, out-of-date information, or other. Notwithstanding any other
provision of
the Terms, we reserve the right to modify, suspend, or terminate access to the Services, or any
functionality comprising a part of the Services at any time. In no event, to the extent permitted
under
applicable law, will we be liable for making these changes. In exceptional and very limited cases,
our
Services may be unavailable from time to time due to human, digital, mechanical, telecommunication,
software, and other failures. We cannot predict or control when such downtime may occur and cannot
control the duration of such downtime.
- THE SERVICES AND WEBSITES ARE PROVIDED “AS IS” AND WITH ALL FAULTS. WE MAKE NO
REPRESENTATION OR WARRANTY WHATSOEVER REGARDING THE COMPLETENESS, ACCURACY, ADEQUACY, SUITABILITY,
FUNCTIONALITY, AVAILABILITY, OR OPERATION OF THE SERVICES. YOU ACKNOWLEDGE THAT WE DO NOT HAVE
CONTROL
OVER YOUR USE OF THE SERVICES, AND WE DO NOT WARRANT THE PERFORMANCE OR RESULTS THAT MAY BE OBTAINED
THROUGH YOUR USE OF THE SERVICES. YOU ASSUME ALL RISKS AND RESPONSIBILITY FOR YOUR USE OF THE
SERVICES
AND FOR ANY LOSS OF OR ERRORS IN ANY DATA OR INFORMATION. TO THE FULL EXTENT PERMISSIBLE BY
APPLICABLE
LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND
ANY
WARRANTIES ARISING THROUGH COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. WITHOUT
LIMITING
THE FOREGOING, WE NEITHER WARRANT NOR REPRESENT THAT YOUR USE OF THE SERVICES WILL NOT INFRINGE THE
RIGHTS OF ANY THIRD PARTIES, NOR THAT THE SERVICES WILL BE AVAILABLE FOR YOUR ACCESS OR USE, NOR
THAT
OPERATION OF THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED. PLEASE NOTE THAT SOME JURISDICTIONS
MAY
NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
IN
ADDITION, YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM ONE JURISDICTION TO ANOTHER JURISDICTION.
- LIMITATION OF LIABILITIES
- There are inherent risks in relying upon, using, transmitting, or retrieving any data and/or content
on
the internet, and we urge you to make sure you understand these risks before using the Services.
MogoTech disclaims all responsibility for the behavior of its users and/or visitors when they access
or
use the Services/Websites.
- YOUR USE OF THE SERVICES AND WEBSITES IS AT YOUR OWN RISK. NEITHER MOGOTECH, NOR ANY OF ITS PARENTS,
SUBSIDIARIES OR AFFILIATES, NOR ANY OF THEIR EMPLOYEES, OFFICERS OR DIRECTORS, SHALL BE LIABLE FOR
ANY
DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES (INCLUDING, WITHOUT
LIMITATION, LOSS OF DATA OR INFORMATION OF ANY KIND, LOSS OF BUSINESS, LOST PROFITS, INTERRUPTION OF
BUSINESS, COST OF COVER OR ANY OTHER DAMAGES) ARISING OUT OF OR IN ANY WAY RELATED TO THESE TERMS OR
THE
USE OR INABILITY TO USE THE SERVICES OR WEBSITES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY
OR
OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, THE TOTAL
AGGREGATE LIABILITY OF MOGOTECH ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED WHAT YOU
PAID
TO MOGOTECH DURING TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY
AND
SHALL NOT INCLUDE ATTORNEY FEES OR COURT COSTS IRRESPECTIVE OF ANY LAWS OR STATUTES THAT MAY
PRESCRIBE
OTHERWISE. YOU ACKNOWLEDGE THAT THE AMOUNT OF FEES PAYABLE BY YOU TO MOGOTECH HEREUNDER REFLECT THE
ALLOCATION OF RISK SET FORTH IN THE TERMS AND THAT MOGOTECH WOULD NOT HAVE ENTERED INTO THE
AGREEMENT
WITH YOU WITHOUT THE LIMITATIONS ON ITS LIABILITY CONTAINED IN THIS SECTION.
- Some jurisdictions restrict or do not allow the limitation of liability in contracts (e.g.,
limitation
of liability for death or personal injury caused by other party's negligence, fraud, or
fraudulent
misrepresentation, willful misconduct, or gross negligence). As a result, respective provisions of
this
Section may not apply to you. In cases where such restrictions on the limitation of liability apply,
the
liability of MogoTech shall be limited to the fullest extent permitted by certain applicable law.
- Please also note, that MogoTech has implemented security measures aimed at securing the Services and
Websites; nevertheless, the internet is not a secure network and system reliability could be
impaired
independently of MogoTech's efforts and will. In addition, MogoTech cannot be held liable for
unpredictable events such as cyber attacks, security breaches regarding the transmission of data or
for
performance guarantees regarding the volume and speed of data transmissions. Users are responsible
for
taking all appropriate measures to protect their own data, software, equipment, and systems,
particularly from contamination by any viruses circulating on the internet.
- INDEMNIFICATION
- You agree, at your own expense, to indemnify, defend, and hold harmless MogoTech, its parents,
subsidiaries, and affiliates and their officers, directors, employees, agents, distributors, and
licensees from and against any judgments, losses, deficiencies, damages, liabilities, costs, claims,
demands, suits, and expenses (including, without limitation, reasonable attorneys' fees, expert
witness fees, and expenses) incurred in, arising out of or in any way related to (i) your breach of
these Terms; (ii) your (or any other user's of your Account) use of the Services; (iii) your
violation of any applicable laws, rules, and regulations; or (iv) your negligence or willful
misconduct.
MogoTech shall not be responsible for any delay or disruption to your use of the Services, including
any
damages stemming therefrom, caused by circumstances falling under this Section.
- SUSPENSION AND TERMINATION
- Suspension and Termination by MogoTech. We may suspend (for clarification,
investigation, or when requesting you to explain your actions) or terminate your Account and/or
Services, if (i) we cannot charge you for the auto-renewed Subscription, (ii) you breach Section 8
of
the General Terms (“Prohibited and Restricted Use”), (iii) you breach any applicable
laws,
(iv) it is required to do so by law or competent authority (e.g., where the provision of the
Services
becomes unlawful in your country of residence, or final court judgment bearing relation to your use
of
our Services, Software, or Websites is issued).
- If the situation warrants, we will give you a reasonable opportunity to fix the issue before
suspending
or terminating your Account and/or Services. However, if your Account has been suspended, you must
contact us for further information. We may (but have no obligation) suspend your Account for a
reasonable period of time before we terminate it permanently.
- Usually, we will send you a prior notice before suspending or terminating your Account and/or
Services.
However, under limited circumstances we will be unable to send a notice to you prior to terminating
your
access to our Services if: (i) you are in material breach of Section 8 of the General Terms (“Prohibited
and Restricted Use”) or any applicable laws in such a way as to immediately and seriously
endanger
us and/or any other third party or cause disruption to our Services; (ii) we are unable to send you
notice because you have not provided or properly updated your contact details; (iii) we are unable
to
notify you due to the requirements of law and/or orders of the authorities.
- Any suspension or termination of your Account and/or Services by MogoTech applies to you personally;
you
may not access our Services through any other Account that you own or create or through Accounts
owned
or created by others.
- Termination by You. You may cancel the Services at any time as set forth in Section
6
of the General Terms (“Cancellation and Refund Policy”). On how to terminate (delete)
your
Account, please read our Privacy Policy
- Effects on Suspension or Termination. Upon suspension or termination under these
Terms,
you will lose access to the Services and you shall cease all use of the Software. Upon expiration of
your Subscription or any termination under these Terms, the License granted in Section 7.1 of these
General Terms and any other licenses, if any, will immediately terminate without further notice from
us.
Therefore, you shall cease all use of the Software and Services, as well as delete, destroy, or
return
all copies of the Software in your possession or control.
- Survival of Termination. Sections 7-17 of the General Terms will survive
termination or
expiration of the Terms for any reason, as well as any other Sections of these Terms that, either
explicitly or by their nature, must remain in effect even after termination or expiration of these
Terms.
- APPLICATION PLATFORM TERMS
- App Store. If you downloaded our Software from Apple App Store or if you are using
such
Software and our Services on any Apple-branded device, you acknowledge that you have read,
understood,
and agree to the following notice regarding Apple:These Terms are concluded between you and
MogoTech,
not with Apple, and Apple is not responsible for the Services and the content thereof. If you need
any
support with respect to our Services, please contact us, not Apple as they are under no obligation
whatsoever to furnish any maintenance or support services with respect to our Services. To the
extent
that the Services fails to conform to any applicable warranty, you may notify Apple, and Apple will
refund the purchase price for the Service to you; to the maximum extent permitted by law, Apple will
have no other warranty obligation with respect to the Services. Apple is not responsible for
addressing
any claims by you or any third party relating to the Service or your possession and/or use of the
Service, including: (i) product liability claims; (ii) any claim that the Service fails to conform
to
any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection
or
similar legislation. Apple is not responsible for the investigation, defense, settlement, and
discharge
of any third-party claim that the Service and/or your possession and use of the application infringe
that third party's intellectual property rights. You agree to comply with any applicable
third-party terms, when using the Service. Apple, and Apple's subsidiaries, are third party
beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right
(and
will be deemed to have accepted the right) to enforce these Terms against you as a third party
beneficiary of these Terms. You hereby represent and warrant that (i) you are not located in a
country
that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as
a
“terrorist supporting” country; and (ii) you are not listed on any U.S. Government list
of
prohibited or restricted parties.
- Other Stores. If our Software is downloaded from any other store, platform,
marketplace
(e.g., Google Play, Amazon Appstore, Microsoft Store, HUAWEI AppGallery), you acknowledge that you
have
read, understood, and agree to the customer terms of use of such stores, platforms, and marketplace.
MogoTech is the licensor of the Software and the provider of the Services and any third party (e.g.,
operator of the store, platform, marketplace) is not a party to these Terms.
- BUNDLED SUBSCRIPTIONS
- Bundled Subscriptions. We may offer to purchase Subscription of MogoTech Service
bundled with the Subscription of other MogoTech Service and/or subscription of Third Party Services
(as
described below) (“Bundled Subscriptions”).
- Third Party Services Purchased through MogoTech. We may offer to purchase third
party
products and/or services along with our Services as a Bundled Subscription through MogoTech
(“Third Party Services”) (e.g., Incogni tool, created by our sister
company
Surfshark). In all cases, your billing relationship for Bundled Subscription will be directly with
MogoTech and any fees charged for it will be billed by us using your provided payment method. Please
note that Bundled Subscriptions that include subscriptions to Third Party Services are governed not
only
by these Terms but also by terms of use issued by such third parties respectively (which you also
accept
by purchasing the Bundled Subscription through MogoTech). Please review the terms of use and other
policies of Third Party Services carefully and make sure you understand them before you purchase
Bundled
Subscription through MogoTech. After you complete your purchase of the Bundled Subscription through
MogoTech, you may need to follow additional instructions to create a separate account for
subscription
to and use of Third Party Services. If there is any conflict or inconsistency between the terms of
use
of Third Party Services and these Terms concerning Subscription purchase, auto-renewals,
prices/payments, and cancellation/refunds, these Terms govern and apply.
- Cancellation of Bundled Subscription. You may cancel your Bundled Subscription
(i.e.,
turn off auto-renewals for the upcoming Service period) at any time. By canceling your Bundled
Subscription, you will lose access to all Bundled Services (i.e., if you wish to cancel, the only
option
is to cancel all MogoTech Services and Third Party Services purchased as a Bundled Subscription; you
cannot cancel only one or some of the Services leaving the others active for the upcoming period).
- CONTRACTING ENTITY
- The MogoTech entity with which you are contracting under these Terms depends on the following
conditions: (i) if you purchased our Services until November 15, 2020, you are contracted with
Tefincom
S.A.; (ii) if you purchased our Services on or after November 15, 2020, you are contracted with
MogoTechvpn s.a.
- GOVERNING LAW AND DISPUTE RESOLUTION
- Governing Law. The Terms and Conditions shall be governed by the laws of Singapore.
In
the event of a dispute regarding the Services, the User shall first seek settlement of the disputes
by
referring the dispute to MogoTech via MogoTech Passenger. MogoTech will investigate the matter and
use
its best endeavors to resolve the disputes upon receiving the notice. If the Parties are unable to
resolve the dispute in good faith, such dispute shall be resolved by arbitration pursuant to the
terms
set forth below.
Any conflict, claim or controversy arising out of or in connection with the breach, termination, performance,
interpretation or validity of these Terms and Conditions or the use of MogoTech’s websites or MogoTech
Passenger shall be referred to and finally resolved by arbitration administered by the Singapore International
Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the SIAC for the time being
in
force, which rules are deemed to be incorporated by reference in this clause. The number of arbitrators shall be
one. The seat, or legal place, of arbitration shall be Singapore. The language to be used in the arbitral
proceedings shall be English. The decision of the arbitrator shall be final and binding on the Parties, save in
respect of manifest error. The costs of the arbitrator shall be borne equally between the Parties or as the
arbitrator otherwise directs. The User hereby expressly and irrevocably waives his right to submit the dispute
to
the courts or arbitral tribunals of any other jurisdiction.
- Out-of-Court Resolution of Disputes. We always strive to address your concerns without
needing a formal legal case. Before filing a claim against MogoTech, please try to resolve the dispute
informally by sending us a written notice of dispute at [email protected]
that includes your name, a detailed description of the dispute, and the relief you seek. We will try to
resolve the dispute informally by contacting you via email. If a dispute is not resolved, you or
MogoTech
may bring a formal proceeding.
- Online Dispute Resolution in the EU. If you are a consumer, you may report the dispute
to a
consumer dispute body in your country of residence, in accordance with local regulations and practices.
If
you reside in the European Economic Area or Switzerland, the European Commission provides for an online
dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr.
- CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN
COURT.
- WHERE PERMITTED UNDER APPLICABLE LAW, YOU AND MOGOTECH AGREE THAT EACH SHALL ONLY BRING CLAIMS AGAINST
THE
OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED
CLASS
OR REPRESENTATIVE ACTION. Unless both you and MogoTech agree, no arbitrator or judge shall consolidate
more
than one person's claims or otherwise preside over any form of a representative or class
proceeding.
- MISCELLANEOUS
- Availability of Services. Actual coverage, speeds, locations, and quality of
Services
may vary. MogoTech attempts to improve and provide Services at all times. However, our Services may
be
not available without a prior notice or MogoTech's liability, including when (i) we test,
update,
expand, add, or remove our Services, features, functionalities, including those required to reflect
changes in relevant laws and regulatory requirements (ii) we experience temporary interruptions due
to
technical difficulties, maintenance or human errors; (iii) events beyond our control (e.g., events
in
nature and other force majeure events) happens.
- Modification and Termination of Services. We reserve the right to modify or update
the
operation of the Services at our sole discretion, at any time, for any reason, and without notice or
liability. We may also suspend the Services entirely, in which event we will notify you in advance
unless extenuating circumstances, such as safety or security concerns, prevent us from doing so. If
you
have prepaid fees directly to MogoTech for a paid Subscription that MogoTech permanently
discontinues
prior to the end of its period, MogoTech will refund you the pro rata part of such prepaid fees for
the
period after such discontinuation (except for cases referred to in Section 12.1 of these General
Terms),
and in such case your Account and billing information must be up to date in order for us to refund
you.
MogoTech has no liability to you, nor any obligation to provide a refund to you, in connection with
internet or other service outages or failures that are caused by the actions of the authorities,
other
third parties, or events beyond our control.
- Severability. If any provision of the Terms is found to be unenforceable or invalid
by
any competent authority, that provision shall be limited or eliminated to the minimum extent
necessary
so that other provisions of the Terms shall otherwise remain in full force and effect and
enforceable.
- Assignment. You may not assign these Terms or any rights or interest under these
Terms
or delegate any obligations to be performed under these Terms, without the MogoTech's prior
written
consent. MogoTech can assign, transfer, delegate any of its rights and obligations under these Terms
to
selected third parties without your consent, including but not limited to, in cases of corporate
reorganization, merger, acquisitions, sale, or transfer of all or substantially all of company
assets.
Notification on any material changes that affect your rights or obligations will be provided to you
by
reasonable means (e.g., via email).
- Data Charges. You are responsible for any charges that may apply to your use of our
Services or Websites, including text messaging and data charges if you access or use the Services or
Websites on your mobile or other device. If you're unsure what those charges may be, you should
ask
your mobile operator, internet, or other service provider before using the Services/Websites.
- Third-Party Components. You acknowledge that our Services, Software, and Websites,
may
incorporate, embed, be combined with, or may otherwise interact with third party computer programs,
applications, services, links, and components (“Third-Party Components”).
For the avoidance of doubt, Section 9 (“Disclaimer of Warranties”) and Section 10 (“Limitation
of Liabilities”) of these General Terms apply to the foregoing interaction with Third-Party
Components. Where our Websites contain links to other websites and/or resources provided by third
parties, which include third-party social media websites such as Facebook, Instagram, and LinkedIn,
they
are provided for your information only. Please review the third-party website's terms of use
and
other policies carefully and make sure you understand them before you engage in any transaction.
- Linking to our Websites. You may link to our Websites, provided you do so in a way
that
is fair and legal and does not damage our reputation or take advantage of it, but you must not
establish
a link in such a way as to suggest any form of association, approval, or endorsement on our part
where
none exists.
- Communication with MogoTech. You may provide notices, requests, information, and
other
communications to MogoTech via our customer support. You agree to receive communications from
us
electronically, e.g., by email, through our applications, and customer support platforms, and
consent
that such notifications have the same legal power as communication in writing. We may communicate to
you
in order to advise you about provision, changes, or additions to the Services or for other purposes
that
are reasonable or required by applicable law. When communicating with our customer support
representatives, you agree to be respectful and kind. In addition, you undertake to provide accurate
data for communication with us and, if your contact details have changed, update them in your
Account
immediately. MogoTech is not liable if you do not receive certain notices regarding the Services
upon
your failure to update your contact details.
- Internet Connection. Certain Services may require an active and stable connection
to
the internet in order to function. It is therefore your responsibility to ensure that you have at
all
times an active and stable internet connection.
- Export Laws. MogoTech products may be subject to the United States (U.S.) and
European
Union export and re-export control laws and regulations or similar laws applicable in other
jurisdictions, including the Export Administration Regulations (“EAR“) maintained by the
U.S. Department of Commerce. You warrant that you are (i) not located in any country to which the
U.S.,
the European Union, the United Kingdom or other relevant jurisdiction has embargoed goods or has
otherwise applied any economic sanctions, which would forbid or limit the use, import, export, sale
of,
or payment for the Services; and (ii) not a denied party as specified in any applicable export or
re-export laws or regulations or similar laws applicable in relevant jurisdictions or otherwise
listed
on any list of prohibited or restricted parties as administered by the Office of Foreign Control of
the
U.S. Department of the Treasury (“OFAC“), the U.S. Department of State, the United
Nations
Security Council, the European Union, Her Majesty's Treasury of the United Kingdom, or other
relevant sanctions authority (“Sanctions Authorities”). You agree to comply with all
applicable export and re-export control laws and regulations, including without limitation the EAR
and
trade and economic sanctions maintained by OFAC as it may be applicable to you. Specifically, you
agree
not to - directly or indirectly - use, sell, export, reexport, transfer, divert, release, or
otherwise
dispose of any MogoTech Services, including products, software, or technology (notwithstanding
products
derived from or based on such technology) received from under these Terms to any destination,
entity, or
person or for any end-use prohibited by the applicable export control laws, trade and economic
sanctions
maintained by Sanctions Authorities or any applicable laws or regulations without obtaining any
required
prior authorization from the competent government authorities as required by those laws and
regulations.
- Exclusions. Some jurisdictions do not allow the exclusion of certain warranties or
limitation of liability for consequential or incidental damages, so some limitations above may not
apply
to you.
- Prevailing Language. For all purposes, the English language version of the Terms
shall
be the original, governing instrument and understanding between you and us. In the event of any
conflict
between this English language version of the Terms and any subsequent translation into any other
language, the English language version shall govern and control.
- Force Majeure. MogoTech shall not be in breach of the Terms nor liable for delay in
performing, or failing to perform, any obligations under the Terms if such delay or failure result
from
unforeseen circumstances, events, or causes beyond MogoTech's reasonable control (including,
without limitation, failures of third party software (whether open or not), failures of your
telecommunication or internet service providers, force majeure, earthquakes, fires, floods,
embargoes,
labor disputes and strikes, riots, war, novelty of product manufacture or other unanticipated
product
development problems, and acts of civil and military authorities). In such cases, MogoTech shall be
entitled to a reasonable extension of the time for performing any such obligations under the Terms.
- No Reliance. The parties acknowledge that no reliance is placed on any
representation
made but not expressly contained in these Terms.
- CONTACT US
- If you have questions regarding the Terms, please contact us at [email protected].
- For the contact regarding allegations of abuse, please see the Service Specific Terms of each of our
Services.